Frequently asked questions
Payment, delivery, prescriptions: the essentials before you order.
Ask a questionContact lenses
Do I need a prescription for contact lenses?
Yes. Contact lenses need specific parameters (base curve, diameter). For a first fitting, book an appointment.
Delivery
How long does delivery take?
Lead times depend on your zone and are shown at checkout. Glasses with prescription lenses need extra manufacturing time.
General
Can I try frames in store?
Yes. Book a “Frame styling” slot to be seen without waiting.
Order & payment
How does cash on delivery work?
You pay nothing online. After you order, our team calls you to confirm, then you pay the courier in cash on delivery.
Prescription & lenses
How do I order glasses with my prescription?
Choose your frame, then “With prescription lenses”. Upload a photo of your prescription or enter your values: our optician checks them before anything is made.
I don’t have a recent prescription. What can I do?
You can order and indicate that you have no prescription: we will call you back. You can also book an appointment in store.